Privacy Policy

The Move Home Group (“us”, “we”, or “our”) operates the https://www.hld.loc website (the “Service”).

This page informs
you of our policies regarding the collection, use, and disclosure of personal
data when you use our Service and the choices you have associated with that
data.

Definitions

• Personal Data

Personal Data means data about a living individual
who can be identified from those data (or from those and other information
either in our possession or likely to come into our possession).

• Usage Data

Usage Data is data collected automatically either
generated by the use of the Service or from the Service infrastructure itself
(for example, the duration of a page visit).

• Cookies

Cookies are small pieces of data stored on your
device (computer or mobile device).

• Data Controller

Data Controller means the natural or legal person
who (either alone or jointly or in common with other persons) determines the
purposes for which and the manner in which any personal information are, or are
to be, processed.

For the purpose of this Privacy Policy, we are a
Data Controller of your Personal Data.

• Data Processors (or Service Providers)

Data Processor (or Service Provider) means any
natural or legal person who processes the data on behalf of the Data Controller.

We may use the services of various Service
Providers in order to process your data more effectively.

• Data Subject (or User)

Data Subject is any living individual who is using
our Service and is the subject of Personal Data.

General

The Data Controller for purposes of the Data Protection Act 1998 (the
Act) and the EU General Data Protection Regulation (“GDPR”) The Move Home Group

This privacy policy sets out how The Move Home Group Ltd uses and
protects any information that you give us directly of via third party
comparison sites that provide us with your data to assemble and produce a quote
for you.

The Move Home Group Ltd may change this policy from time to time by
updating this page. You should check this page from time to time to ensure that
you are happy with any changes. This policy is effective from 12/11/2019

Your information and how its used

We require this information to understand your needs and provide you
with better service, and in particular for the following reasons:

• Preference Cookies. We use Preference Cookies to remember your preferences and various settings.
• Security Cookies. We use Security Cookies for security purposes.
• Provide the quote request details to other solicitors, conveyancers and our partners who provide services that you have requested or that are part of the home moving process who will then contact you with quotes via email/phone/SMS. We will never sell, distribute or lease your personal information to any further parties unless we have your permission or are required by law. We process your data under the ‘legitimate interest’ basis of GDPR so that our service can remain free to users. Partner companies have agreed to process your data in accordance with the General Data Protection Regulation (GDPR) and all applicable laws – You reserve the same rights with partner companies as you do with us under clause 9. However, we are not in control of the processes or policies of partner companies who may provide you with quotes and/or services; by using this service, you agree that we are not liable for any breach of GDPR or other applicable laws by partner companies, and indemnify us against any such breaches.
• We may employ third party companies and individuals to facilitate our Service (“Service Providers”), to provide the Service on our behalf, to perform Service-related services or to assist us in analysing how our Service is used
• Contact you to discuss your quotes or gather feedback on the service or service providers. We may contact you by email/phone/SMS. You can opt out of any SMS messages by replying “STOP”.
• Internal record keeping.
• We may use the information to improve our products and services.
• If you have given your express permission we may periodically send promotional emails about new services, special offers or other information which we think you may find interesting, or contact you for market research purposes or feedback. You can ask us to stop these communications with you at any time. You can do this either by clicking on the unsubscribe link in our emails or by contacting us using the details at the end of this privacy policy.
• We may use the information to customise the website according to your interests, or to measure the relevance and effectiveness of our advertising.
• We do not store any financial data on our servers – we use third party, PCI compliant processors for financial data (credit/debit card data, bank details).
• We may invite you to opt-in to receive emails helping you to get quotes for other, related services. We process this data using the “consent” basis of GDPR. Your personal details will only be used to send you notifications you have requested and for no other purpose. At this stage, your details are not shared with third-parties who may provide the service. If you respond to emails we send inviting you to get quotes for other services we will explicitly inform you when other firms will be passed your details. You may opt-out of receiving our emails at any time.

Types of Data Collected

Personal Data

While using our
Service, we may ask you to provide us with certain personally identifiable
information that can be used to contact or identify you (“Personal Data”).
Personally identifiable information may include, but is not limited to:

• Email address
• First name and last name
• Phone number
• Address, State, Province, ZIP/Postal code, City
• Cookies and Usage Data

Security and storage

We are committed to ensuring that your information is secure. In order
to prevent unauthorised access or disclosure we have put in place suitable
physical, electronic and managerial procedures to safeguard and secure the
information we collect online.

Your data is secure on dedicated servers held within the UK and off site
to The Move Home Group. However, there may be times when the data we collect
from you may be transferred to, and stored at, a destination outside the
European Economic Area (“EEA”).

By submitting your personal data, you agree to this transfer, storing or
processing. We will take all steps reasonably necessary to ensure that your
data are maintained securely and in accordance with this privacy policy and
applicable data protection law.

We use your data to
provide and improve the Service. By using the Service, you agree to the
collection and use of information in accordance with this policy. Unless
otherwise defined in this Privacy Policy, terms used in this Privacy Policy
have the same meanings as in our Terms and Conditions, accessible from
https://www.themovinghub.co.uk

Information Collection and Use

We collect several
different types of information for various purposes to provide and improve our
Service to you.

We may use your
Personal Data to contact you with newsletters, marketing or promotional
materials and other information that may be of interest to you. You may opt out
of receiving any, or all, of these communications from us by following the
unsubscribe link or instructions provided in any email we send.

Usage Data

We may also collect
information how the Service is accessed and used (“Usage Data”). This Usage
Data may include information such as your computer’s Internet Protocol address
(e.g. IP address), browser type, browser version, the pages of our Service that
you visit, the time and date of your visit, the time spent on those pages,
unique device identifiers and other diagnostic data.

The Move Home Group
may process your Personal Data because:

• We need to perform a contract with you
• You have given us permission to do so
• The processing is in our legitimate interests and it’s not overridden by your rights
• For payment processing purposes
• To comply with the law

Location Data

We may use and
store information about your location if you give us permission to do so
(“Location Data”). We use this data to provide features of our Service, to
improve and customize our Service.

If you are from the
European Economic Area (EEA), The Move Home Group legal basis for collecting
and using the personal information described in this Privacy Policy depends on
the Personal Data we collect and the specific context in which we collect it.

Retention of Data

The Move Home Group
will retain your Personal Data only for as long as is necessary for the
purposes set out in this Privacy Policy. We will retain and use your Personal
Data to the extent necessary to comply with our legal obligations (for example,
if we are required to retain your data to comply with applicable laws), resolve
disputes, and enforce our legal agreements and policies.

The Move Home Group
will also retain Usage Data for internal analysis purposes. Usage Data is
generally retained for a shorter period of time, except when this data is used
to strengthen the security or to improve the functionality of our Service, or
we are legally obligated to retain this data for longer time periods.

Transfer of Data

Your information, including Personal Data, may be transferred to - and maintained on - computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.

If you are located
outside United Kingdom and choose to provide information to us, please note
that we transfer the data, including Personal Data, to United Kingdom and
process it there.

Your consent to
this Privacy Policy followed by your submission of such information represents
your agreement to that transfer.

• The right to object. You have the right to object to our processing of your Personal Data.
• The right of restriction. You have the right to request that we restrict the processing of your personal information.
• The right to data portability. You have the right to be provided with a copy of the information we have on you in a structured, machine-readable and commonly used format.
• The right to withdraw consent. You also have the right to withdraw your consent at any time where The Move Home Group relied on your consent to process your personal information

• The right to access, update or to delete the information we have on you. Whenever made possible, you can access, update or request deletion of your Personal Data directly within your account settings section. If you are unable to perform these actions yourself, please contact us to assist you.
• The right of rectification. You have the right to have your information rectified if that information is inaccurate or incomplete.

Analytics

We may use
third-party Service Providers to monitor and analyze the use of our Service.

• Google Analytics

Google Analytics is a web analytics service offered
by Google that tracks and reports website traffic. Google uses the data
collected to track and monitor the use of our Service. This data is shared with
other Google services. Google may use the collected data to contextualize and
personalize the ads of its own advertising network.

You can opt-out of having made your activity on the
Service available to Google Analytics by installing the Google Analytics
opt-out browser add-on. The add-on prevents the Google Analytics JavaScript
(ga.js, analytics.js, and dc.js) from sharing information with Google Analytics
about visits activity.

For more information on the privacy practices of
Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy?hl=en

Disclosure of Data

Disclosure for Law Enforcement

Under certain
circumstances, The Move Home Group may be required to disclose your Personal
Data if required to do so by law or in response to valid requests by public
authorities (e.g. a court or a government agency).

Legal Requirements

The Move Home Group
may disclose your Personal Data in the good faith belief that such action is
necessary to:

• To comply with a legal obligation
• To protect and defend the rights or property of The Move Home Group
• To prevent or investigate possible wrongdoing in connection with the Service
• To protect the personal safety of users of the Service or the public
• To protect against legal liability

Security of Data

The security of
your data is important to us, but remember that no method of transmission over
the Internet, or method of electronic storage is 100% secure. While we strive
to use commercially acceptable means to protect your Personal Data, we cannot
guarantee its absolute security.

These third parties
have access to your Personal Data only to perform these tasks on our behalf and
are obligated not to disclose or use it for any other purpose.

Links to Other Sites

Our Service may
contain links to other sites that are not operated by us. If you click on a
third party link, you will